PLEASE NOTE: At this time of year, we CANNOT make changes to your order once placed. Please review what you type. If wrong, delete item from basket and re-add. Make sure you choose priority if you want priority as we cannot change your shipping method once your order is placed. We cannot combine or cancel an order once placed as it joins 1000s of in-progress ornaments. We make every effort to deliver to you what you ask for, and to meet or exceed your hopes. Thank you for your business!

Returns & Exchanges

Our Guarantee and Return Policy. Every item we sell is guaranteed to be 100% free from defects of material and workmanship. While we've never had an item returned for reasons of defect, were we to have a first time, we would replace the item or piece(s) at our expense swiftly. If you receive an item from us that you believe has some defect, please let us know immediately, and obtain a Return Authorization number. An authorized return requires that all original packaging be maintained and shipped back to us under the specific direction of one of our Customer Service Advocates.

All non-customized items are eligible for return within 30 days of purchase. Please contact us if you need to return something. Of course, special orders customized for an individual cannot be returned as they can't be resold. But if there's a problem, please let us know so we can make every effort to make it right. If we've made an error, there's no need to exchange the product -- we'll replace the item immediately free of any charge to you.

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