PLEASE NOTE: At this time of year, we CANNOT make changes to your order once placed. Please review what you type. If wrong, delete item from basket and re-add. Make sure you choose priority if you want priority as we cannot change your shipping method once your order is placed. We cannot cancel an order once placed as it joins 1000s of in-progress ornaments. We make every effort to deliver to you what you ask for, and to meet or exceed your hopes. Thank you for your business!

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What is the status of my order?

Enter your order confirmation number for immediate current order status: here

When will my order arrive?

If you paid for FedEx, you can track your package at fedex.com. Otherwise, if you chose Priority Mail or First Class, enter your tracking ID at www.usps.com. If you've lost your tracking ID or did not receive/can't find your shipment confirmation email, please use the form below and provide us with your order confirmation number so we can assist you. We look forward to assisting you!

FOR FASTEST SERVICE, PLEASE USE THE FORM BELOW TO DIRECTLY CONTACT CUSTOMER SERVICE



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If for any reason you prefer to type out our email address in a 3rd party software platform, contact us at:

If you'd like to mail in your order or send a letter by snailmail, please use:

Russell Rhodes
ATTN: SLATER/SVC
3016 Edwards Dr
Plano, TX 75025


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