PLEASE NOTE: At this time of year, we CANNOT make changes to your order once placed. Please review what you type. If wrong, delete item from basket and re-add. Make sure you choose priority if you want priority as we cannot change your shipping method once your order is placed. We cannot combine or cancel an order once placed as it joins 1000s of in-progress ornaments. We make every effort to deliver to you what you ask for, and to meet or exceed your hopes. Thank you for your business!

Order Status


RECEIVED: Your order is successfully placed, and has been downloaded for production to begin.
INVPERS: Your order has been printed, sent to inventory to be pulled from the shelves, and delivered to personalization to be personalized and/or sent on to quality control.
QUALPACK: Your order is being reviewed for correctness and quality by our quality control team. Once approved, your order is moved on to packing.
SHIPPED: Your order has received its shipping label and been delivered to the carrier.SHIPPED: Your order has received its shipping label and been delivered to the carrier. Please allow the Post Office 48 hours (business days) before tracking online. Their database is usually updated by midnight 2 days after issuing the tracking ID.

Check Order Status

To check the status of your order, enter your billing zip code and the order number:

Order Number:
Billing Zip Code:

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