Where do you ship to?
We ship all over the world, to every country on the planet except Italy. Place your order, and you'll be able to choose your country from the drop-down Ship-to Country list during the checkout process.
Time to Ship
The likely ship-on date is displayed on the product page. Production time is the time is takes us to personalize and/or process your order from the time you place it to the time we ship it. Excluding weekends, 97% of orders ship within 48 hours; 2.9% ship within 72 hours; and, the final one-tenth of one percent represent an issue causing a delay. If there is a delay, we will email you once an issue is identified. In these rare cases, the issue is usually we have 20 pieces in stock and someone wants to order 23 pieces. For comfortable planning, we suggest allowing 4 week days to ship, and an additional 3 days for Priority or 6 days for First Class. For peak season (Nov 28 - Dec 24), additional time may be required.
At the time of shipment, we will email you, notifying you of the shipment, the date, the shipping method, the tracking number, and an url where you can logon and track your order on a daily basis if you so desire. Standard shipping is USPS First Class mail which the Post Office states takes "about a week". You may also be presented with additional shipping options which shorten the length of the shipping time after we tender the package to the courier. For USPS Priority Mail, the post office estimates 3 days shipping time, but does not guarantee an actual delivery date. FedEx is no longer offered because that company has lifted its money-back guarantee during November and December. Nobody wants to pay $80 to overnight an order that's 2 days late with no possibility of refund. For this reason we offer the non-refundable shipping services of the Post Office at low cost.
Our shipping charges are based on the US Postal Method of determining the rate which is a calculation of: package weight, package dimension, and distance to destination. Their rate schedule is built into our website to do these calculations automatically. For an exact quote, enter your order and the shipping screen will show you the exact amount including lowest cost and/or fastest service based on the specific ornaments you entered, (weight and packed dimensions) and your zip code, (distance to destination). As an estimate, most single ornament shipments cost around $7.50 to ship, plus or minus $1.00. Two to three additional ornaments are rather inexpensive to ship, usually adding only $2-4 dollars depending upon weight and size.
Shipping Methods & Destinations
Shipments within the USA
In the US, we offer First Class Mail and Priority Mail.
Shipments To Canada
We ship to Canada regularly without difficulty. However, please note that Canadian Customs can and does hold packages for inspection. For reasons unknown to us, Canadian Customs withholds approximately 35% of all shipments shipping between December 6th - 20th. Withheld packages take 3-4 weeks to be delivered. Naturally, this extraordinary delay causes great inconvenience, creating a situation in which ornaments ordered in early December arrive after Christmas. This situation is completely beyond our control. Further, the Canada postal service does not utilize the USPS-issued tracking number. Once the package is in Canada, there is no way to track it. On the up side, we've never had a package to Canada lost. They always arrive. Our suggestion: allow at least a month. We sincerely apologize that we have no control over what Canadian Customs does and hence over package delivery delays into Canada.
Shipments Outside North America
We commonly ship to Australia, the UK and surrounding countries, Continental Europe, and Hong Kong. European and Great Britain deliveries usually arrive in approximately 3 weeks. The Far East takes about a month. The Middle East can take 4-5 months. The only country we do not ship to is Italy. Italy Customs regularly hold packages for months doing nothing with them; such packages are commonly delivered two months after the customer has requested and received a refund 7 weeks after placing their order. No other country creates this problem in our experience, so we're happy to ship to you.
At the time of shipment, we will send you an email notifying you of the date of shipment, method, and tracking number. We will also provide to you an url where you can track your USA-domestic package's progress to its destination on a daily basis. Foreign shipments are not trackable if your country does not scan and use the USPS barcode.